Due to the very nature of the events business, we are unable to process any refunds on trader space where the event is deemed to be going ahead as advertised and/or otherwise.
However, we understand that personal circumstances can change so we are happy to accept the re-sale of trader space to another trader on the basis that the exhibitor's team is kept well informed of the transaction of information. You MUST Comply with the Trader Transfer steps. Please see the Trader Transfer Article.
We pride ourselves on being transparent with everyone involved in our events and do our utmost to keep people informed.
If you still have any questions/ issues then please raise a support ticket and one of the team will be happy to look into it for you.
In the very unlikely event of date cancellations where your table space cannot moved to another date and you have already paid then you will need to raise a support case within CRM.
DO NOT REQUEST REFUNDS THROUGH THE NORMAL SUPPORT PORTAL. THEY WILL NOT BE ACTIONED!
All potential refunds are to be done through CRM so we can instantly see your Invoices, your accounts, your payment method etc.